Terms and Conditions

1. Overview and acceptance

1.1 Online gaming is available at BinoBet Casino. our Terms and Conditions relate to how you use our services. The “Platform” includes our website, mobile apps, integrated platforms, games, content, and features.

1.2 You agree to these Terms by registering, checking the box that says you agree, or using the Platform. Do not sign up for or use the Platform if you do not agree with these conditions.

The Kansspelautoriteit, or KSA, is in charge of licensing and regulating BinoBet. We follow Dutch and EU legislation in our business, especially the Remote Gambling Act. Laws may modify this Agreement.

1.4 Terms are provided in both Dutch and English. The Dutch version is the official one if the translations don’t agree. It is a good idea to write down the most recent Terms. You can ask for archived versions.

2. Eligibility and restrictions

2.1 Minimum age. You must be at least 18 years old to open an account or play. We conduct age checks using electronic databases and secure document verification. Where verification fails, your account will be restricted until checks are completed. If we determine that an underage person has used the Platform, any gameplay is void, funds may be returned to the depositing method where legally possible, and the account will be closed.

2.2 Location and residency. Our licence permits play exclusively from within the Netherlands. You may not use the Platform if you are located outside the Netherlands. We use geolocation and other signals to verify your location. Use of VPNs, proxies, or any method intended to hide or alter your location is prohibited.

2.3 Exclusion registers and prohibitions. If you are registered in CRUKS (the national self‑exclusion register), if you have requested self‑exclusion with us, or if we have imposed a block due to responsible‑play or AML concerns, you are not permitted to access the Platform.

2.4 One account policy. Each individual may hold only one customer account with BinoBet. We detect duplicates by name, date of birth, device identifiers, IP ranges, cookies, payment instruments, and other signals. Duplicate accounts may be merged, suspended, or closed, and related promotions may be cancelled.

2.5 Personal use only. The Platform is for private entertainment. Professional or commercial use, pooled bankrolls, team play, automated tools (including bots and scripts), and advice‑selling schemes are not allowed.

2.6 Eligibility verification. We may request evidence at any time to confirm that you meet these requirements. Failure to cooperate can lead to restrictions or account closure.

3. Account creation and security

3.1 signing up. When you sign up, please give your full name, date of birth, country, home address, email address, phone number, preferred language, and any other information that is required by law.

3.2 KYC checks will number We use credible sources to check your age and ID. A passport, EU or EEA ID card, Dutch driver’s license, residence permit, or similar document may be required. We may ask you to take a picture or video to verify your identity using your photo ID. We will block functionality (including fund withdrawal) until we can authenticate your account.

3.3 address verification. Bank statements, utility bills, and municipal registration extracts may be required to prove identity and address. This documentation should be from the past three months.

3.4 whose money is paid? You must use your own account to deposit and withdraw money. We may want a photo of your masked card or a bank statement with your name and IBAN for security reasons.

3.5 security of credentials. You must protect your login information. Your top security goals should be two-factor authentication and strong passwords. If you think your account may have been accessed without authorization, please get in touch with us right once. Any losses resulting from your failure to secure your account will not be covered by us.

3.6 Account changes. Update your profile ASAP. If you move or change your address, phone number, email, or payment method, update your account immediately. Changes in circumstances may require rechecking.

3.7 Inactive and dormant accounts. If there is no login for 12 consecutive months, we will mark the account as inactive. We will attempt to contact you. A reasonable dormancy fee may be charged from month 13 onwards to cover maintenance costs, as displayed on the Platform. Fees stop when you log in, withdraw your funds, or close the account. Unclaimed balances remain safeguarded.

3.8 Account closure. You may close your account at any time through the Platform or by contacting support. We will process any pending withdrawals subject to verification and legal obligations. Closure does not affect any obligations incurred before the date of closure.

4. Responsible play and player protection

4.1 Our duty of care. We have a legal and ethical duty to prevent harm from gambling. We monitor behaviour for risk indicators, offer protective tools, provide information, and intervene where appropriate. Our Responsible Play Policy explains our approach in detail.

4.2 Limits and tools. You can set deposit, loss, and time limits per day, week, or month. Decreasing a limit takes effect immediately; increasing a limit becomes active only after a cooling‑off period. You can also set session reminders, enable reality checks, or use a time‑out.

4.3 Self‑exclusion and CRUKS. You may self‑exclude through your account or register in CRUKS. Where a CRUKS registration exists, we must refuse access and cannot override it. We check CRUKS at login and at the start of each play session.

4.4 Interventions and encounters. Calling, setting limits, requesting a break, asking for affordability information, or suspending your account may be necessary if our monitoring identifies risky play, such as chasing losses, long sessions, significant expenditure fluctuations, or financial harm. Decisions are made according to the seriousness of the risks.

4.5 Information and assistance. On our website, you will find connections to private assistance groups. Quickly seek help and think about long-term exclusion if gambling affects your health, relationships, or finances.

5. Payments and wallet

5.1 Account currency. Accounts operate in euros (EUR). If we introduce additional currencies, we will display applicable exchange rates and any conversion fees before confirmation.

5.2 Deposits. You may deposit using the payment methods listed in the cashier. Minimum and maximum limits apply per method. We do not accept cash or payments from third parties. We may restrict play until the deposit is confirmed.

5.3 Withdrawals. You may request a withdrawal of your available cash balance at any time, subject to verification and checks. Where possible, withdrawals are returned to the source method (e.g., the original IBAN or card). We may split withdrawals to meet security and compliance requirements.

5.4 Processing times. Indicative processing times are shown in the cashier. Delays can occur if you have outstanding verification steps, if your gameplay requires review, or if a payment provider needs additional information.

5.5 Fees. We aim to keep transactions free of charge. However, we may apply reasonable fees for specific services (e.g., certain withdrawal methods, repeated withdrawal cancellations, manual bank transfers, currency conversion). All fees are disclosed before you confirm the transaction.

5.6 Payment reviews and AML. We monitor transactions to prevent fraud, money laundering, and terrorist financing. We may request documents to confirm the source of funds or wealth. If you do not provide the requested information, we may suspend withdrawals until the review is complete.

5.7 Chargebacks and reversals. Initiating a chargeback without a valid reason may lead to account suspension and recovery of costs. Winnings related to charged‑back deposits may be voided.

5.8 Incorrect credits. If funds are added to your account by mistake, the amount remains our property. You must notify us and not use the funds. We may reverse the transaction and recover any amounts paid out in error.

5.9 Safeguarding of customer funds. Customer funds are held in segregated accounts and are not used for operational expenses. In the unlikely event of insolvency, we aim to protect balances according to regulatory standards; details of the safeguarding model are published on the Platform.

6. Using the Platform

6.1 Specifications for the technical realm. A solid internet connection, an updated browser or app version, and a device that is compatible are all necessary. You need dependable bandwidth to watch live games and stream content.

6.2 Maintenance and updates. We may perform maintenance, apply patches, or update content. During maintenance, the Platform may be unavailable. We try to give notice for planned work and to minimise disruption.

6.3 Fair play rules. You must not interfere with the Platform, attempt unauthorised access, probe for vulnerabilities, reverse engineer code, scrape data, or use any automated tool to place bets or make decisions. Collusion with other players or exploitation of faults is prohibited.

6.4 Game malfunctions. If a game behaves abnormally because of a technical issue, the affected round is void. Stakes are returned, and balances are restored to the last known good state. Our system logs and, where applicable, our suppliers’ records are conclusive.

6.5 History and records. Your account shows transaction and gameplay history. Contact support if you require historical statements beyond what is available online.

7. Verification, compliance, and sanctions

7.1 Regulatory compliance. We comply with the Dutch Remote Gambling Act, the Prevention of Money Laundering and Terrorist Financing Act (Wwft), data protection laws, consumer laws, and our KSA licence conditions.

7.2 Due diligence. We verify identity, age, address, and payment ownership. We may perform ongoing monitoring and request documents again if risk factors change or as required by law.

7.3 Enhanced due diligence. If you are a politically exposed person (PEP), related to a PEP, or present higher risk, we will apply enhanced checks. These may include additional documents, lower limits, and closer monitoring.

7.4 Sanctions and embargoes. We screen customers against sanctions lists. If you appear on a relevant list, we will block or close the account and, where required, freeze funds.

7.5 Suspicious activity reporting. We report suspicious transactions to the appropriate authority as required by law. You will not be informed of such reports.

8. Games, outcomes, and settlement

8.1 Game information. Each game displays its rules, mechanics, volatility, and return‑to‑player (RTP). Read the information screen before you play. By starting a round, you confirm that you understand the game.

8.2 Random number generation. RNG‑based games use certified random number generators. Independent testing laboratories review the RNG and the game math. Certificates and summaries are available on our site or on request.

8.3 Live dealer games. Live games are streamed from secure studios. Outcomes are determined by physical equipment (cards, wheels, dice). The studio’s logs are authoritative. If a video stream is interrupted, the round will be completed by the studio or voided according to the game rules.

8.4 Accepting bets. A bet is accepted when it appears in your history with a unique identifier and the stake has left your wallet. If an attempt fails before acceptance, no stake is taken.

8.5 Settlement. We settle results promptly after they are known. If an error leads to the wrong settlement, we will correct the error and adjust balances.

8.6 Disconnections. If you disconnect mid‑round, the game will attempt to resume when you reconnect. If the round is complete on our servers, the result stands. Stakes for rounds that never started because of disconnection are returned.

8.7 Advantage play and collusion. Using external assistance, sharing hole‑card information, exploiting software bugs, or engaging in coordinated strategies is not allowed. We may void affected bets and close accounts.

8.8 Jackpots. Progressive jackpots are funded across multiple operators and games. The amount shown is indicative and may change until confirmed by the jackpot system. If a jackpot is won, the official jackpot server record determines the payout.

9. Bonuses, promotions, and rewards

9.1 Promotional terms. Each offer is subject to specific promotional terms (the “Promotion Terms”). Promotion Terms form part of these Terms. If there is a conflict, the Promotion Terms control for that offer.

9.2 Eligibility and limits. Offers may be limited by player segment, payment method, time period, or invitation. Unless stated otherwise, offers are limited to one per person, household, address, IP, device, or payment method.

9.3 Bonus wallet. Bonus funds are kept separate from cash funds. We clearly display each balance. Bonus funds cannot be withdrawn until the relevant conditions are met.

9.4 Wagering requirements. Wagering requirements are stated as a multiple of the bonus and, where applicable, the deposit. Contribution may vary by game type. Contribution tables and excluded games are shown in the Promotion Terms.

9.5 Maximum bet and validity. While wagering is active, a maximum bet per spin/round may apply. Bonuses have an expiry date. Breaches of the max bet or expiry rules may result in bonus removal and the confiscation of winnings linked to the bonus.

9.6 Irregular play. Strategies designed to bypass wagering (such as zero‑risk bets, hedging, or covering opposite outcomes) are not allowed. We may cancel bonuses and related winnings in case of irregular play.

9.7 Free spins and cashback. Free spins and cashback are credited according to the Promotion Terms. Free spins winnings may be credited as bonus money and may carry wagering. Cashback can be cash or bonus depending on the offer.

9.8 Opting out. You can opt out of marketing communications in your profile. Service messages related to your account will continue.

10. Complaints and disputes

10.1 Calling is enough. For issues or concerns, contact customer support with your login details and supporting documentation. Our goal is to fix your issue immediately.

10.2 Command Structure Advancement. If you still disagree with our response, our complaints team will evaluate your request for a second opinion. Our final conclusion and reasons will be sent to you as soon as feasible.

10.3 Independent resolution. If the dispute remains unresolved, you may refer it to an independent dispute resolution body recognised by the KSA. Information on our chosen ADR provider is available on the Platform and in our final response.

10.4 Court proceedings. You may bring a claim before the competent Dutch courts. These Terms do not limit your statutory consumer rights.

11. Errors, outages, and planned work

11.1 Obvious errors. Prices, payouts, or features that are clearly incorrect due to a mistake may lead to bets being voided or corrected. An obvious error is one that a reasonable person would recognise as a mistake.

11.2 System faults. If a fault affects a game or the Platform, we will void affected rounds, refund stakes, and restore balances to the last recorded good state. Supplier logs and our own logs will be used to determine the correct balance.

11.3 Maintenance windows. We may temporarily suspend services for maintenance, upgrades, or security patches. We try to announce scheduled work in advance.

11.4 Data integrity. We back up key systems and follow change‑management practices. However, we cannot guarantee that data will never be lost or corrupted. Keep your own records if a transaction is important to you.

12. Privacy and data protection

12.1 Contact. BinoBet monitors the Platform’s processing of personally identifiable information. What information do we collect, how do we use it, and what are your rights? See our Privacy Notice. These Terms include the Privacy Notice.

12.2: Legal foundations. Our legitimate interests include security, fraud prevention, and service improvement. We collect personal data to complete our contract with you, comply with legal requirements, verify identification, prevent money laundering, account for and report regulatory compliance, and get your consent for marketing reasons.

12.3 Legal safeguards. You have the right to object to specific processing, access, rectify, erase, limit, or port your data within legal limits. You can opt out of marketing communications. We may keep it if the law requires it.

12.4 Recipients. We share data with regulators, payment providers, identity and fraud‑prevention partners, game studios, analytics vendors, and professional advisers where necessary and lawful. We require contractual safeguards from our partners.

12.512.5. Transfers around the world. Utilizing authorized transfer mechanisms, such as adequacy judgments or the standard contractual terms established by the European Commission, we ensure the transfer of personal data outside of the EEA.

12.6, Safety protocols. As a data security measure, we employ monitoring, network segmentation, access limits, and encryption. Do not share passwords, always use the most recent system updates, and encrypt your devices. Everyone has a role to play in keeping systems secure.

1.2.7 Keeping Information. We will retain data for the minimum amount of time required by law and for the purposes outlined in our Privacy Notice, such as the record-keeping periods for Wwft.

12.8 Gummies. You may learn more about our cookie and similar technology usage in our Cookie Notice. Both the Platform and your browser provide options for managing your preferences.

13. Property rights

13.1 Property Rights. Intellectual property laws safeguard the Platform, which encompasses software, text, graphics, logos, audio-visual content,and databases. Any rights not explicitly granted are owned by us or our licensors.

13.2 Use authorization. This license to access and use the Platform for its intended purpose is personal, non-exclusive, non-transferable, and revocable.

13.3 Boundaries. With the exception of legal requirements, you are not authorized to reproduce, modify, publish, sublicense, sell, or otherwise exploit our software or material in any way. Unauthorized use of our trademarks is strictly prohibited.

13.4 Contributions from users. You agree to our Privacy Notice and our worldwide, royalty-free license to use, reproduce, edit, and display any content (such as reviews or chat messages) that you provide to the Platform for the purpose of operating and improving it.

14. Remedies, assurances, and responsibility

14.1 Mandatory liabilities are not exempt. These Terms do not attempt to exclude or restrict any responsibility that cannot be limited by law. This includes liability for fraud, negligence-related injuries or deaths, or any other liability that cannot be limited by law.

14.2 “As is” service. We provide the Platform on a “as is” and “as available” basis. We cannot promise error-free content or uninterrupted service, but we try our best to ensure accuracy and uptime.

14.3 Restrictions. Our liability for loss of data, income, profit, or business opportunity is limited to the fullest extent permissible by law. We further disclaim any liability for indirect, incidental, special, punitive, or consequential damages. Whatever is greater: (i) the sum of all deposits you made within the three months preceding the occurrence giving rise to the claim or (ii) EUR 5,000 will constitute our maximum aggregate liability to you for any claims arising from these Terms.

14.4 What You Owe. If you break these Terms, use the Platform illegally, commit fraud, or break the law, you are responsible for paying all associated expenses and damages, including reasonable legal fees. You also agree to indemnify and hold us harmless.

15. Taking action on your account: limitations, suspension, or termination

15.1 Reasons to take action. Your account may be restricted, suspended, or terminated along with the ability to make withdrawals if we have reasonable suspicions of fraud, money laundering, responsible-play hazards, the use of forbidden tools, or regulatory infractions.

15.2 Apology and notification. If the law allows it, we will let you know why we took action and what you can do to fix the problem. Sometimes, we are unable to disclose information due to legal restrictions.

15.3 Funds on closure. When we close an account, we return any lawful balance after deducting outstanding fees or amounts due and after completing required checks. Where the law requires funds to be frozen, we will comply.

15.4 Appeal. You may contact us to challenge a restriction. We will review your case and respond. Escalation options are set out in Section 10.

16. Communications and notices

16.1 How we contact you. We may contact you by e‑mail, SMS, phone, push notification, or in‑account message. Keep your contact details current and check your spam folder.

16.2 Service vs. marketing. You can opt out of marketing at any time. We will still send service messages about your account, security, and legal notices.

16.3 Records. Calls and chats may be recorded or stored for training, quality, and compliance purposes.

17. Third‑party providers

17.1 Payments. Payments may be processed by third‑party providers. Their terms and privacy notices may apply in addition to ours.

17.2 Game suppliers. Games may be provided by external studios. You access them through the Platform, but the supplier’s game rules govern the round. These Terms continue to govern your relationship with us.

17.3 External links. Links to third‑party sites are provided for convenience. We do not control or endorse their content, and we are not responsible for their policies.

18. Changes to services and to these Terms

18.1 Service changes. We may add, remove, or modify games, features, or providers. We aim to keep the experience smooth and transparent.

18.2 Terms updates. We may change these Terms for legal, regulatory, technical, or operational reasons. We will post updates and request your consent where required. If you do not agree to changes, stop using the Platform and request withdrawal of your balance.

18.3 Availability of previous versions. You can request prior versions from our support team.

19. The language, jurisdiction, and legislation that govern

19.1 The law Dutch law shall regulate these Terms.

19,2 Judicial Proceedings. The exclusive jurisdiction of the courts in the Netherlands over any disputes shall apply, with the exception of the mandatory consumer rights and alternative dispute resolution methods outlined in Section 10.

19.3 The language. You can find these Terms in both Dutch and English. If there is a difference, the one in Dutch will take precedence.

20. Affordability and technical standards

20.1 Alignment. You can use the Platform with any modern mobile OS or browser. Staying up-to-date with your software is essential for optimal performance and security.

20.2.2 Minimal link. An uninterrupted mobile data connection or reliable broadband is necessary. Adequate bandwidth is necessary for streaming games.

Twenty-three point three, accessibility. Building accessible features is our goal. Just give support a call if you require any special assistance.

21. Concluding remarks

21.1 Full understanding. This Agreement constitutes the whole understanding between you and BinoBet pertaining to the Platform, as well as the Privacy Notice, Cookie Notice, and Promotion Terms.

2.1. The concept of severability. The remaining provisions shall survive the unenforceability of any clause. A valid term that most closely matches the original intent will be used to replace an unenforceable term.

21.3 Work Performed. In the event of a merger, acquisition, or reorganization, we may, subject to the appropriate licensing, assign or transfer our rights and responsibilities hereunder to another entity. Your rights and obligations are not assignable.

21.4 No waiver. A delay or failure to enforce a right does not mean we waive that right.

21.5 Contact. Use the contact details in Appendix F to reach us.

Appendices

Appendix A — Examples of acceptable KYC documents

Identity

Dutch passport, EU/EEA passport or ID card
Dutch driving licence
Residence permit

Address

Utility bill or bank statement showing name and address
BRP (municipal registration) extract
Official letter from a government body

Payment method ownership

Bank statement showing your name and IBAN used on the Platform (you may mask unrelated transactions)
Card image showing name and the first 6 and last 4 digits (mask other digits and CVV)

Source of funds/wealth

Recent payslips and/or employment contract
Bank statements showing income or savings
Annual tax statements or returns
Evidence of asset sale proceeds or inheritance

We may require certified copies or electronic verification. We may verify data against public or private databases where lawful.

Appendix B — Responsible play tools and our interventions

Player controls

Deposit limits: daily/weekly/monthly caps
Loss limits: limit net losses per period
Time limits: cap session duration or daily playtime
Reality checks: on‑screen reminders with a link to history

Breaks and exclusions

Time‑outs: short self‑directed breaks
Self‑exclusion with BinoBet: fixed or indefinite
CRUKS registration: national exclusion; access blocked across licensed operators

Our interactions

Proactive messages if we detect risk indicators
Requests for affordability information
Temporary limits, cool‑off periods, or suspension

Support resources

Links and contact details for independent help organisations are available on our site

Appendix C — Bonus illustrations

Example 1: Matched bonus

100% up to €100; wagering 25× bonus amount
Contribution: slots 100%; table and live games 10% unless stated otherwise
Max bet while wagering: €5 per spin/round or 5% of bonus (whichever is lower)
Expiry: 30 days from credit

Example 2: Free spins

50 spins on a named slot; winnings credited as bonus funds with 20× wagering
Spins expire 7 days after credit

Example 3: Weekly cashback

10% of net losses up to €100; credited as cash (no wagering) or bonus (5×), as specified in the offer

These are illustrations only. The Promotion Terms on the offer page prevail.

Appendix D — Fees, limits, and processing times

Minimum deposit: €10 (unless stated otherwise)
Minimum withdrawal: €20 (unless stated otherwise)
Dormancy fee: €5 per month after 12 months of inactivity; stops upon login or withdrawal
Withdrawal processing: see cashier for method‑specific estimates; large payouts may be split for security
Payment fees: shown at the point of confirmation, where applicable

We publish updates to this appendix on the Platform.

Appendix E — Glossary

Account: your registered profile and wallet
ADR: alternative dispute resolution
AML/CFT: anti‑money laundering/counter‑terrorist financing
Bonus funds: promotional balance subject to conditions
CRUKS: national self‑exclusion register
KSA: Kansspelautoriteit (Dutch Gambling Authority)
KYC: know‑your‑customer checks
PEP: politically exposed person
RNG: random number generator
RTP: return to player

Appendix F — Company and contact details

Operator: [Full legal entity name], trading as BinoBet Casino
Registered office: [Address]
Company registration number: [Number]
Licence: [KSA licence number]
Customer support: [email], [phone], live chat via the Platform
Data Protection Officer: [contact]

Appendix G — Game‑specific notes

Always check the stake before confirming a round
Autoplay is available only in eligible games and stops on error, feature trigger, loss limit, or session limit
Progressive jackpots are managed by networked systems; the network record determines the winning amount
Side bets or optional features may carry different volatility; consult the information screen

Appendix H — Security practices

TLS encryption for data in transit; encryption for sensitive data at rest
Strict password hashing and secret management
Optional multi‑factor authentication (strongly recommended)
Role‑based access control for staff and audit trails
Independent penetration tests and security assessments on a risk‑based schedule
Incident response processes and regulatory notifications where required

Appendix I — Fairness and testing

RNGs certified by independent labs according to accepted standards
Game mathematics validated against target RTP prior to release
Ongoing monitoring for RTP deviations and error trends
Supplier change‑management with version control and sign‑off

Appendix J — Self‑help checklist for players

Set your limits before you play and review them regularly
Track your spending and results in your account history
Take frequent breaks; do not play when tired or upset
Do not chase losses; treat gambling as paid entertainment
If you feel pressure or loss of control, use time‑out or self‑exclude and seek help